Scenario 4: Best Practices

What went well?
  • The officer reviews the four-step model as a refresher. He asks the victim advocate for additional information. 

  • The team confirms that the medical examiner has identified Robert. They recognize that there is a sense of urgency so the media doesn’t make the notification to the NOK. 

  • The officer takes brochures along with him. The team silences their cell phones. The officer introduces the team, asks to step inside, and sits down. He provides a clear delivery statement. The officer asks about other relatives that may need notification and offers to contact law enforcement in the other jurisdiction. 

  • The victim advocate shares her condolences, provides the resources brochure, and offers to contact the victim advocate in the other jurisdiction. She also offers to call someone for Gary so he is not alone.