• Two major missing components are that no one speaks Spanish and there is no Spanish written material.

• Did anyone setting up the Family Assistance Center research the community demographics? You can obtain this information from federal, state, and community agencies or resources. It's important to know the community being served to ensure that providers can effectively communicate with the victims, assess their needs, and provide resources. 

• This highlights the need for Step 1 (Planning) and Step 2 (Preparation).

The video on the next page will highlight some best practices for this scenario.

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