It is essential that the trauma notification team collect as much accurate information as possible. Not all information may be shared with the NOK if there is a criminal investigation. Be prepared to explain this to the NOK.

The most common questions asked by the NOK during the trauma notification include:

• "How do you know it is my loved one?"​

• "What happened?"​

• "Where did the trauma occur?"​

• "When did this happen?"​

• "Where is my loved one now?"

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